Delete your DrawSight account and data.

Two paths: device + server

DrawSight is local-first: inspection records, photos, and reports live on your device, not in a cloud account. "Deleting your account" means two things: clearing the data on your device, and asking DrawSight LLC to remove any managed-access records (subscription state, installation ID, AI usage counters) we hold for you server-side.

1. In-app deletion (clears device data)

The in-app "Delete account & all data" flow wipes every local surface the app owns in a single step. No uninstall required.

  1. Open DrawSight on the device.
  2. Go to Settings → Legal → Delete account & all data.
  3. Confirm the first warning dialog, then type DELETE in the second dialog to confirm. The app will erase every local surface and summarize what was cleared.

What the in-app flow erases:

  • every inspection plus all cascading data (sections, subsections, findings, photos, annotations, and per-snapshot audit records);
  • the byte-identical original copy of every inspection photo that DrawSight preserves for evidentiary fidelity;
  • thumbnails and working copies of every inspection photo;
  • every exported .dsbk backup file the app created under its own documents directory (files you exported to Google Drive, Files, iCloud, or any other destination are outside the app's reach; delete those through that destination);
  • the partial-restore staging directory used during backup imports;
  • the comment-template library, inspector-profile record, My Signals dictionary (on-device hand-signal training data), finding-version history, and the AI retry queue;
  • the encrypted local database file plus its write-ahead-log, shared-memory and rollback-journal companions;
  • telemetry event logs and crash-breadcrumb logs stored locally;
  • app preferences (onboarding state, AI-consent record, subscription cache, tutorial-seen flags) and secure-storage entries (installation identifier, database encryption key, managed-access tokens).

If the app is missing or the device refuses to open it, the system-level uninstall path still works: delete the app on iOS, or Settings → Apps → DrawSight → Storage → Clear storage on Android.

2. Server-side deletion request

If you want DrawSight LLC to delete the managed-access data we hold for you (installation ID, subscription / entitlement state, AI usage counters, any hosted diagnostic events tied to your device), email us:

support@drawsight.app

Include the email address used for your subscription (if any) and the device's installation ID. You can find the installation ID inside the app at Settings → Subscription & Access. We will process the request within 30 days and reply when complete.

Server-side deletion runs through an admin-only purge route that sweeps the entitlement record, every per-installation pointer, the email→subscriber index, the reverify-cron index, the billing- transaction index, every store-purchase event tied to your installations, and the in-app behavior telemetry, scheduled-reminder, and scheduling-preference rows in the analytics database. An audit event recording the purge action is retained for 90 days for accountability and regulator response. The audit event includes the `subscriber_id`, `installation_id`, the operator’s `actor_ip` and `actor_user_agent`, the supplied DSAR / support reason, and a snapshot of the pre-purge entitlement record (plan, billing metadata, claim email). It does not include inspection content, photos, captions, or other on-device material — those are deleted on the device path described in section 1 and never reconstructable from the audit row. After 90 days the audit event ages out automatically via the standard audit retention sweep. Anonymous AI-call pricing telemetry, which carries only an inspection ID and no subscriber / installation / email, is not individually addressable and ages out via the standard 12-month retention sweep instead.

3. What gets deleted

  • Every on-device surface named in section 1 above: inspection content, preserved original photos, working photos and thumbnails, local backups and restore staging, the comment-template library, inspector-profile record, My Signals dictionary, finding-version history, AI retry queue, encrypted database, telemetry and crash logs, app preferences, and secure-storage entries.
  • Managed-access records associated with your installation ID and email, including cached entitlement state and AI usage counters (section 2).
  • Hosted crash and diagnostic events tied to your installation ID, if any were sent (section 2).

4. What may be retained

DrawSight LLC may retain limited records to satisfy legal, tax, accounting, fraud-prevention, or billing-reconciliation obligations. This is typically minimal invoice-level metadata from the App Store or Google Play. It does not include your inspection content. Anonymized operational metrics that cannot be tied back to you may also be retained.

Subscription cancellation is handled by Apple or Google. Cancel your subscription in the App Store or Google Play before requesting deletion if you do not want it to auto-renew.

5. Questions

Email support@drawsight.app. Please don't include private inspection photos, client names, or property addresses in deletion-request emails. We don't need them to process the request.

DrawSight is built for licensed home inspectors. · Your inspection data stays on the device.